Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide. We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

This Role Is a Great Opportunity If You: - Speak fluent English (C1 or native). - Available to work from our office in Vilnius. - Willing to work the evening shift. - Can commit to 32 (13:30-22:00 and 17:00-22:00)or 40 hours weekly (13:30-22:00) What Makes You a Strong Match: - Solid know-how of Windows/macOS and Android/iOS. - Ability to handle high volumes of technical information. - Having a customer-first approach combined with critical thinking. - A background in IT, cybersecurity, or VPN/eSIM technology is a strong advantage.

What You’ll Do and Learn: - Start with six working days of training to learn about VPNs or seven working days of training eSIMs and its software’s features, capabilities, and limitations. - Learn how to deliver clear solutions by methodically following our internal support procedures and documentation. - Provide live chat support for Saily or Surfshark - Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries. - Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support. - Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

The Perks of Joining Us: - Smooth and a structured onboarding and mentorship to help you get started with confidence. - Office in a great location + option to work from home twice a week after probation. - Option to work from abroad for up to 30 days per year. - Health insurance + fitness perks. - Daily snacks to keep you fueled, plus fresh pastries every Friday. - Regular team-building events to connect with your colleagues. - Access to internal online courses, a library of books, and all the resources you need to reach your full potential. - Ability to grow within CyberCare and Tesonet.

Compensation: - For a full time job, a gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation).